Contact Us

Customer Service

For customer support, questions about your booking, or general inquiries, please contact us:

Email: [email protected]

Monday–Friday, 09:00–18:00 UK time

Data Protection & Privacy

For questions about your personal data, privacy rights, or data protection queries:

Email: [email protected]

For full details on how we handle your data, see our Privacy Policy.

What We Can Help With

Booking assistance and modifications
Payment and billing inquiries
Travel documentation questions
Technical support with our platform
General travel advice and information
Feedback and suggestions
Emergency assistance for travellers in difficulty ([email protected])

Response Times

We aim to respond to all inquiries within 24 hours during business hours. For urgent travel-related matters, please contact us as soon as possible.

Please include your booking reference number (if applicable) and as much detail as possible about your inquiry to help us assist you more efficiently.

Complaints & Dispute Resolution

We aim to resolve all complaints fairly and promptly. If you are not satisfied with our response, you may escalate your complaint to:

Centre for Effective Dispute Resolution (CEDR) — International Dispute Resolution Centre, 70 Fleet Street, London, EC4Y 1EU. cedr.com
Your local Trading Standards service — for consumer protection issues.
Civil Aviation Authority — for matters relating to ATOL-protected bookings. Aviation House, Beehive Ring Road, Crawley, West Sussex, RH6 0YR. caa.co.uk

Legal and Privacy

For questions about our privacy practices, please see our Privacy Policy.