Contact Us

Customer Support

For help with Tripzy, questions about a booking, or general enquiries, contact us by phone or email.

Phone: 020 4652 1200

Calling from outside the UK: +44 20 4652 1200

Email: [email protected]

If the team is not available when you call, you can leave your details for a callback.

Data Protection & Privacy

For questions about your personal data, privacy rights, or data protection queries:

Email: [email protected]

For full details on how we handle your data, see our Privacy Policy.

What We Can Help With

Booking assistance and modifications
Payment and billing inquiries
Travel documentation questions
Technical support with our platform
General travel advice and information
Feedback and suggestions
Assistance for travellers in difficulty

Helping Us Respond

We will respond as soon as we can. If your enquiry is time-sensitive, please make that clear when you contact us.

Please include your booking reference number (if applicable) and as much detail as possible about your inquiry to help us assist you more efficiently.

Complaints & Dispute Resolution

We aim to resolve all complaints fairly and promptly. If you are not satisfied with our response, you may escalate your complaint to:

Centre for Effective Dispute Resolution (CEDR) — International Dispute Resolution Centre, 70 Fleet Street, London, EC4Y 1EU. cedr.com
Your local Trading Standards service — for consumer protection issues.
Civil Aviation Authority — for matters relating to ATOL-protected bookings. Aviation House, Beehive Ring Road, Crawley, West Sussex, RH6 0YR. caa.co.uk

Legal and Privacy

For questions about our privacy practices, please see our Privacy Policy.