Version 3.0 — Last updated: 28 February 2026
Company: TRIPZY LTD (Private Limited by Shares)
Company No.: 16648665
Place of registration: England & Wales
Registered office: 23 De Walden St, London, W1G 8RW, United Kingdom
Contact: [email protected] (Mon–Fri, 09:00–18:00 UK time)
Emergency contact for travellers in difficulty: [email protected]
1.1 These Terms govern your use of Tripzy's website and apps and your purchase of travel services via Tripzy (“Tripzy”, “we”, “us”). Tripzy is operated by TRIPZY LTD, a company registered in England & Wales (Company No. 16648665), with its registered office at 23 De Walden St, London, W1G 8RW, United Kingdom.
1.2 Tripzy lets you search, combine and book flights and accommodation supplied by third-party providers (“Suppliers”).
1.3 These Terms apply to bookings made on or after 28 February 2026. Bookings made before that date are governed by the version of the Terms in effect at the time of booking.
2.1 Package bookings (flight + hotel). If you select a flight and a hotel and pay in one checkout for the same trip, you buy a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018 (“PTR 2018”). In that case, Tripzy is the package organiser and your contract for the package is with Tripzy; the underlying services are performed by Suppliers (airlines, accommodation providers and related service providers).
2.2 Single-service bookings. If you book only a flight or only a hotel, you contract directly with the relevant Supplier and Tripzy acts as agent/intermediary.
2.3 Supplier terms. Supplier terms (e.g., airline Conditions of Carriage, hotel rate rules) also apply and are shown before you complete a booking; you must accept them to proceed.
3.1 Your financial protection.
We hold an Air Travel Organiser's Licence (number 12855) issued by the Civil Aviation Authority. Many of the flights and flight-inclusive travel arrangements we arrange on your behalf are financially protected by the ATOL scheme. But ATOL protection does not apply to all travel and travel services. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. For more information about financial protection and the ATOL Certificate go to atol.org.uk/ATOLCertificate.
When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
3.2 Insolvency protection.
As required by law, Tripzy Limited has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.
3.3 Civil Aviation Authority.
For more information about ATOL protection or to verify our licence (ATOL 12855, held by Tripzy Limited), contact the Civil Aviation Authority:
3.4 Linked Travel Arrangements (LTAs). If your purchases do not meet the package definition but we facilitate additional services for the same trip, an LTA may arise; we will present the standard LTA information and any required insolvency protection for money we receive.
3.5 Package travel rights. For your package travel rights under the PTR 2018, see our Package Travel Rights page at tripzy.ai/package-travel-rights (Schedule 2, PTR 2018).
4.1 Total price. We show the headline total you will pay, inclusive of unavoidable and foreseeable charges known to us at checkout. For flights (including within a package), we also show a breakdown (fare; taxes/airport charges/other charges). Optional extras (e.g., seats, bags) are opt-in.
4.2 Tripzy fees. Tripzy does not add separate service fees, booking fees or payment surcharges at checkout. The price you see is the price you pay.
4.3 Hotel commission. We generally earn a profit-share of commission on completed stays paid by the accommodation provider; this does not increase your hotel price.
4.4 Local taxes and property fees. Some cities and properties collect local taxes, resort fees or tourist levies directly at the property on check-in or check-out. These are imposed and set by the property or local authority, not by Tripzy, and the amounts are variable. Where known and applicable, we disclose these during the booking flow.
5.1 You pay the total price at checkout via Stripe. We accept major credit and debit cards (Visa, Mastercard, Amex), Apple Pay and Google Pay.
5.2 Tripzy then arranges your flight with the airline and your hotel with the accommodation provider on your behalf.
5.3 We may use 3-D Secure and fraud checks to protect you and us against unauthorised transactions.
5.4 Refunds (if permitted by the applicable fare/rate rules) are processed once funds are received back from the supplier. Refund timing depends on the supplier and your payment provider but we will keep you informed of progress.
6.1 Prices are fixed upon booking confirmation. The price shown at checkout and confirmed in your booking confirmation is the price you pay. We will not revise the price after your booking has been confirmed.
7.1 A booking (or package) is confirmed when we issue confirmation and (as applicable) a ticket/PNR for flights and a hotel confirmation for accommodation. Check details immediately and contact support if anything is incorrect.
7.2 For ATOL-protected packages, you will also receive an ATOL Certificate by email, attached to your booking confirmation. The ATOL Certificate lists the services that are financially protected and explains what that protection means for you.
8.1 As organiser, we are responsible for the proper performance of all travel services included in your package, regardless of whether those services are performed by us or by third-party suppliers (Regulation 15, PTR 2018).
8.2 This does not affect any right of redress we may have against those suppliers.
9.1 You have the right to cancel your package before departure (Regulation 12, PTR 2018).
9.2 Cancellation fees are determined by the specific fare and rate conditions shown and accepted by you at booking time. These are supplier-imposed conditions, not fees set by Tripzy. We will clearly present the applicable cancellation terms before you complete your booking.
9.3 You are entitled to cancel free of charge where unavoidable and extraordinary circumstances occurring at or in the vicinity of the destination significantly affect the performance of the package or the carriage of passengers to the destination.
9.4 You may request justification for any cancellation fee charged.
10.1 If we need to make a significant change to your package before departure, we will inform you on a durable medium (email) without undue delay.
10.2 Significant changes include but are not limited to: a change of destination, a significant change in accommodation standard, a change of departure airport, or a major change in the timing of your travel (Regulation 11, PTR 2018).
10.3 Where we make a significant change, you may: (a) accept the proposed change; (b) accept a substitute package of equivalent or higher quality if we offer one; or (c) terminate the contract and receive a full refund of all payments made, which will be issued within 14 days of termination.
10.4 You may also be entitled to an appropriate price reduction and/or compensation, except where the change results from unavoidable and extraordinary circumstances.
11.1 You may transfer your package to another person who satisfies all conditions applicable to the package, by giving us reasonable notice on a durable medium (Regulation 9, PTR 2018). Notice given 7 or more days before departure is automatically considered reasonable.
11.2 The transferor and the transferee are jointly and severally liable for the balance of the price and any additional costs arising from the transfer.
11.3 A reasonable administration fee may apply to cover the costs we incur in processing the transfer. We will inform you of any such fee before you confirm the transfer.
12.1 Neither party is liable for failure to perform obligations caused by unavoidable and extraordinary circumstances, being circumstances beyond the control of the party concerned, the consequences of which could not have been avoided even if all reasonable measures had been taken.
12.2 Examples of unavoidable and extraordinary circumstances include but are not limited to: natural disasters, armed conflict, serious security risks such as terrorism, significant risks to human health such as the outbreak of a serious disease at the travel destination, pandemics, FCDO advice against travel to the destination, and significant disruption to transport services (e.g., airport closures, air traffic control strikes).
12.3 If unavoidable and extraordinary circumstances prevent performance of the package: you may cancel free of charge (see section 9.3). If you are stranded at the destination, we will facilitate necessary accommodation for up to 3 nights where reasonably practicable, as required by Regulation 13(7), PTR 2018. This limit does not apply to persons with reduced mobility, pregnant women, unaccompanied minors, or persons in need of specific medical assistance, provided we are notified of their particular needs at least 48 hours before departure.
13.1 Supplier rules govern. Changes and cancellations are governed by the fare and rate rules applicable to your booking; many fares and rates are non-changeable and/or non-refundable. These conditions are shown and accepted by you at the time of booking.
13.2 Involuntary changes. If a Supplier changes or cancels a service, we will notify you promptly and help with the options the Supplier provides (rebooking, alternative arrangements or refund as applicable).
13.3 No-shows. A no-show (failure to check in or board without prior notice) will be treated as a cancellation subject to the applicable supplier terms. It does not result in automatic blanket forfeiture of the booking value. Contact us promptly if you cannot travel or check in so that we can advise on your options.
14.1 You are responsible for ensuring that you and all members of your travel party hold valid passports, visas and any other travel documents required for your trip, and that you comply with all entry, health and immigration requirements of the countries you visit (including any transit countries).
14.2 Suppliers and authorities may refuse service if requirements are not met. Tripzy is not liable for any loss or expense arising from your failure to meet these obligations.
15.1 We strongly recommend that you obtain comprehensive travel insurance that covers the full duration and scope of your trip, including medical emergencies, cancellation, and personal belongings.
15.2 We may offer optional travel insurance from third-party insurers. The insurer's policy wording governs coverage, eligibility, claims and exclusions. We do not provide financial advice.
16.1 Inventory, content and prices are dynamic and may change until a booking is confirmed. A booking is not confirmed until you receive a booking confirmation from us (see section 7).
16.2 Images, descriptions, amenity lists and other content about flights and accommodation are provided by Suppliers or third parties and may vary. We present this information in good faith but do not warrant its accuracy.
17.1 Use Tripzy only for lawful, personal travel bookings. You must not use the platform for speculative, fraudulent or commercial purposes (including resale).
17.2 Do not scrape, copy, reproduce or misuse our content, tools, algorithms or data. All platform content, design, code and branding is owned by Tripzy Ltd or its licensors and is protected by copyright, trade mark and other intellectual property laws.
18.1 Organiser liability. Where Tripzy acts as package organiser (see section 2.1), our liability for the proper performance of the package is governed by Regulation 15 of the PTR 2018 (see section 8).
18.2 Exclusions. We do not exclude or limit liability for death or personal injury due to our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited by law.
18.3 Limitation. Subject to 18.2, our total aggregate liability in connection with a booking is limited to three times the total package price paid for the affected booking.
18.4 International conventions. Where applicable, our liability may be further limited by international conventions governing the services in question (e.g., the Montreal Convention for air carriage).
19.1 In accordance with Regulation 18 of the PTR 2018, we will provide appropriate assistance without undue delay to travellers in difficulty, including by providing appropriate information on health services, local authorities and consular assistance, and helping with distance communications and alternative travel arrangements.
19.2 Where the difficulty is caused intentionally by you or through your negligence, we may charge a reasonable fee for such assistance, not exceeding the actual costs we incur.
19.3 Emergency contact: For urgent assistance, email [email protected]
20.1 The general suitability of the trip for persons with reduced mobility depends on the specific flights and accommodation selected.
20.2 Please contact us at [email protected] before booking if you have reduced mobility requirements, and we will advise on suitability and make reasonable efforts to accommodate your needs.
21.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, travel services with a specific date or period of performance are exempt from the 14-day cooling-off right. Your booking cannot be cancelled under those regulations.
21.2 Your cancellation rights under the Package Travel and Linked Travel Arrangements Regulations 2018 (see section 9 above) are not affected by this exemption.
22.1 We process personal data in accordance with our Privacy Policy, available at tripzy.ai/privacy-policy. For data protection queries, contact us at [email protected].
23.1 How to complain. If something goes wrong, contact us at [email protected]. We will acknowledge your complaint within 48 hours and aim to resolve it within 14 days. If we need more time, we will keep you updated and provide a final response within 8 weeks.
23.2 Alternative Dispute Resolution (ADR). If we cannot resolve your complaint to your satisfaction, you may refer the matter to the Centre for Effective Dispute Resolution (CEDR):
Tripzy will participate in ADR through CEDR where appropriate.
23.3 Other complaint routes. You may also complain to your local Trading Standards service. For matters relating to your ATOL-protected booking, you may complain to the Civil Aviation Authority:
23.4 Governing law. These Terms are governed by the laws of England and Wales. The courts of England and Wales have non-exclusive jurisdiction. If you are a consumer habitually resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
TRIPZY LTD
Company No. 16648665 (England & Wales)
23 De Walden St, London, W1G 8RW, United Kingdom
Email: [email protected]
Hours: Mon–Fri, 09:00–18:00 UK time
Emergency contact for travellers in difficulty: [email protected]