Version 2.3 — Last updated: 2 September 2025
Company: TRIPZY LTD (Private Limited by Shares)
Company No.: 16648665
Place of registration: England & Wales
Registered office: 23 De Walden St, London, United Kingdom
Contact: [email protected] (Mon–Fri, 09:00–18:00 UK time)
1.1 These Terms govern your use of Tripzy's website/apps and your purchase of travel services via Tripzy ("Tripzy", "we", "us").
1.2 Tripzy lets you search, combine and book flights and accommodation supplied by third‑party providers ("Suppliers").
2.1 Single‑stage checkout (flight + hotel). If you select a flight and a hotel and pay in one checkout for the same trip, you buy a package. In that case, Tripzy is the package organiser and your contract for the package is with Tripzy; the underlying services are performed by Suppliers (airlines, accommodation providers, and related service providers).
2.2 Single‑service bookings. If you book only a flight or only a hotel, you contract directly with the relevant Supplier and Tripzy acts as agent/intermediary.
2.3 Supplier terms. Supplier terms (e.g., airline Conditions of Carriage, hotel rate rules) also apply and are shown before you complete a booking; you must accept them to proceed.
3.1 Packages (flight + hotel). Flight‑inclusive packages sold to UK consumers require statutory protection (ATOL). Once our licence is active, our ATOL number will be displayed on tripzy.ai and on your documentation.
3.2 Closed Testing Programme (pre‑ATOL; limited, not‑for‑profit; invite‑only).
For a limited period before our ATOL licence is active, Tripzy may make flight‑inclusive packages available occasionally, on a not‑for‑profit basis, to a limited group of invited participants only (the "Closed Testing Programme"), in reliance on Regulation 10(1)(i) of the Civil Aviation (Air Travel Organisers' Licensing) Regulations 2012.
a) Eligibility & access — participation is by invitation only; we do not advertise or offer these packages to the general public.
b) Not‑for‑profit — Tripzy does not add any margin or service fee and does not retain any profit from Closed Testing Programme packages. Where any supplier commission or other income might arise, it is applied to reduce costs associated with the booking so that Tripzy does not operate for profit in respect of Closed Testing Programme packages.
c) Occasional — bookings under the Closed Testing Programme are made occasionally and solely to test our service and collect feedback.
d) Outside scope — any attempted purchase outside the Closed Testing Programme (or that does not meet the conditions above) will not be concluded (or will be cancelled and refunded in full).
3.3 Linked Travel Arrangements (LTAs). If your purchases do not meet the package definition but we facilitate additional services for the same trip, an LTA may arise; we will present the standard LTA information and any required insolvency protection for money we receive.
4.1 Total price. We show the headline total you will pay, inclusive of unavoidable and foreseeable charges known to us at checkout. For flights (including within a package), we also show a breakdown (fare; taxes/airport charges/other charges). Optional extras (e.g., seats, bags) are opt‑in.
4.2 Tripzy fees and margin. At launch, Tripzy does not add a separate service fee or markup. If we introduce a fee or margin in future, it will be included upfront in the headline total and disclosed before you pay.
4.3 Hotels via Duffel Stays. We generally earn a profit‑share of commission on completed stays paid by the accommodation provider; this does not increase your hotel price.
4.4 Local taxes & property fees. Some cities/properties collect local taxes or resort fees at the property. Where known and applicable, we disclose these early in the flow.
Tripzy supports the payment methods provided by Duffel for flights and accommodation:
We may use 3‑D Secure and fraud checks. Refunds (if permitted by Supplier rules) are processed once funds are received back from the Supplier/payment partner.
A booking (or package) is confirmed when we issue confirmation and (as applicable) a ticket/PNR for flights and a hotel confirmation for accommodation. Check details immediately and contact support if anything is incorrect.
7.1 Supplier rules govern. Changes/cancellations are governed by fare/rate rules; many are non‑changeable/non‑refundable.
7.2 Involuntary changes. If a Supplier changes or cancels, we'll help with the options the Supplier provides (rebooking/refund as applicable).
7.3 No‑shows are typically non‑refundable. Contact us promptly if you cannot travel or check in.
You are responsible for passport/visa, entry/health requirements, and arriving on time. Suppliers/authorities may refuse service if requirements are not met.
We may offer optional travel insurance from third‑party insurers. The insurer's policy wording governs coverage, eligibility, claims and exclusions. We do not provide financial advice.
Inventory, content and prices are dynamic and may change until confirmed. Images/amenities are provided by Suppliers or third parties and may vary.
Use Tripzy only for lawful, personal bookings. Do not scrape, copy or misuse our content or tools. All platform content is owned by us or our licensors.
12.1 Supplier performance. Suppliers are responsible for performing the travel services.
12.2 We do not exclude liability for death/personal injury due to our negligence, fraud, or any liability that cannot be excluded by law.
12.3 Limitation. Subject to 12.2, our total aggregate liability in connection with a booking is limited to the greater of £100 or any Tripzy service fees (if any) paid for the affected booking.
We process personal data per our Privacy Policy at tripzy.ai/privacy (contact: [email protected]).
TRIPZY LTD • [email protected] • Registered in England & Wales (No. 16648665)