Financial Protection
How your bookings are protected when you book with Tripzy
ATOL holder: Tripzy Limited
ATOL number: 12855
Tripzy Limited holds Air Travel Organiser's Licence number 12855 issued by the UK Civil Aviation Authority.
ATOL Protection
Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk
What is protected?
ATOL protected: Flight-inclusive packages (when you book a flight and hotel together in a single checkout). You will receive an ATOL Certificate for these bookings.
Not ATOL protected: Hotel-only bookings and flight-only bookings sold as agent of the airline. These bookings will not come with an ATOL Certificate.
Your Financial Protection
When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
If things go wrong
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
Air Travel Trust
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
Useful links
- www.atol.org.uk — About ATOL protection and ATOL Certificates
- www.caa.co.uk — Civil Aviation Authority
Civil Aviation Authority contact details
Address: Aviation House, Beehive Ring Road, Crawley, West Sussex, RH6 0YR
Website: www.caa.co.uk
Phone: 0330 022 1500
For your full package travel rights under the Package Travel and Linked Travel Arrangements Regulations 2018, see our Package Travel Rights page.